Please read through our Frequently Asked Questions (FAQ) to get an immediate answer to our most frequent inquiries. Please contact us at Ttopaz.com, if you are unable to find an answer in our FAQ.
Orders for all jewelry sold at Ttopaz.com may be purchased online at our website’s shopping cart system. You will first need to register as a user at Ttopaz.com
Payments for all orders of Ttopazjewelry purchased at Ttopaz.com can be paid using VISA/Master credit cards via PayPal or directly through your PayPal account.
We also accept payments using Western Union or a direct TT transfer.
Price quoted at Ttopaz.com are denominated in American Dollars (US Dollars/USD)
Because our prices are denominated in US dollars, you will be billed in US Dollars for your order. If you are not located in the United States or your credit card account is not denominated in American Dollars, your local credit card issuing bank will convert the US Dollar amount into your local currency.
After an order is made & payment confirmed, it will take up to 15 days before an order is shipped out. This is because all our jewelry is hand crafted upon an order if stock is currently not available.
Your personal account at Ttopaz.com contains updated information about the status of your order.
All purchases made at Ttopaz.com are final. We will cancel an order only if it has not already been processed. A refund will be made on your card after an order is successfully cancelled.
We ship all our Ttopaz jewelry orders worldwide, using a shipping courier service with an online track and trace facility, where the status of the shipment may be tracked online. Your signature will also be required at your doorstep to complete delivery.
After an order is made with confirmed payment, it will take up to fifteen days before your order is shipped out. This is because all our jewelry is hand crafted upon an order if stock is currently not available.
All orders will be classified as “Gifts” to avoid unnecessary payment of duties & taxes.
Ttopaz.com ships our orders WORLDWIDE. You can buy & receive Ttopaz jewelry from anywhere in the world, no matter where you live. Including all 50 states in the USA, Canada, United Kingdom, Australia, Singapore, Hong Kong, Malaysia, etc.
Shipping times differ depending on the destination county. Shipment transit times from the time the order is shipped out will vary from country to country. Below is an indication of the shipment transit times provided by the courier companies:
US & Canada: Approximately 4 – 7 days
UK: Approximately 4 – 7 days
Europe: Approximately 4 – 7 days
Asia: Approximately 4 – 7 days
Rest of World: Approximately 5 – 8 days
Wordwide shipping costs for all orders at Ttopaz.com will be charged at a FLAT rate of $35 for orders below $300. No matter where you live or how many pieces of jewelry you order, your shipping charges will NEVER go above $35 per order. We provide FREE shipping for all orders above $300.
All orders made at Ttopaz.com will be packed in a plain brown postal box for shipment. When receiving your order, there will be no indication on the box about the contents within the box.
It is very uncommon that our jewelry will get damaged while in transit because of the robust cushioning we provide.
However, you should inform us immediately upon receipt of your shipment if you notice that your jewelry has been damaged. We may require the item to be sent back to us or have a photo of the damaged item to be emailed to us before a replacement is sent to you. We have agreements with the courier companies we employ to have damaged items compensated for.
Please contact us immediately on order shipments that are lost. We will contact the courier company to have the case investigated. It is rare for shipments to be lost in transit. However if it is confirmed to be lost, we will promptly send you a replacement.
Ttopaz.com will not be responsible for packages lost because the delivery address provided while making your order is wrong.
Please double check that your delivery address is correct when making your purchase. We will ensure that your package is shipped to the correct delivery address, but you’ll have to help us by ensuring that the address you provide is accurate!
Generally, the deliverer will drop a notification card in your mail box informing you that they were here to deliver a package but no one was in to receive it. The procedures are different in every country but in most cases, they will give you a number to call to arrange for a redelivery or go to the nearest post office to collect the package.
A courier shipment tracking code will be emailed to you the moment your package is shipped out. The shipping carrier used to deliver your order will depend on the location of your delivery address.
Generally, all US orders will be sent via USPS, orders from Canada will be delivered by Canada Post, orders from Australia will be delivered by Australia Post & orders from the UK are sent by Parcel Force.
Below are the sites where to track orders being delivered to the US, Canada, Australia & UK
United States: http://www.usps.com/shipping/trackandconfirm.htm
Canada: http://www.canadapost.ca/Personal/Tools/Track/ItemSingle.aspx
Australia: http://ice.auspost.com.au/
United Kingdom: http://www.parcelforce.com/portal/pw
We ship our products WORLDWIDE and for orders to all other countries; an email with a link where you will be able to track the order will be emailed to you.
Every piece of jewelry sold by us is made only using 100% pure 925 Sterling Silver; Our Topaz silver jewelry pieces possess the same bulky & solid feel. This also necessitates that our Topaz silver jewelry prices, while low, are guided by spot prices of pure silver & labour, and can never be ridiculously low like the low grade silver plated costume jewelry you find on eBay and blogshops.
Each piece of Sterling Silver jewelry you purchase from Ttopaz.com will be packed in a elegant looking box.
Of course! What you chose is exactly what you will receive. You should never ever be satisfied with anything other than that.
Yes. Ttopaz.com GUARANTEES that all jewelry sold on our website is made purely from 100% 925 Sterling silver.
Our vision is to forge a long term relationship with all our customers and we will make a FULL refund should our jewelry be found not to have been made from 925 Sterling Silver.
